Office  Information

APPOINTMENTS:

Mon-Fri:  
8:30 am to 5:00 pm

Saturday:
9:00 am to 12 noon

Sunday:
 Emergency Hours Only 
(must call office at 8:00am for possible appt.)

SHOT HOURS:

9:30 to 11:30am (Mon-Sat) 
 1:00 to 4:30 pm (Mon-Fri)
 

If a doctor is not on the premises, we cannot give any injections (allergy or immunizations). If you are late, it is at our discretion if the injection can be given. 

Please try to call us during regular office hours if at all possible.  Our staff is available to make appointments, refill prescriptions, and answer some questions during these times.

After hours service is available. Call our emergency line to reach the service after 5 pm. You will be able to speak immediately with a nurse.  However, if you need to speak with a doctor, your call will be returned by one.  We do share call with other offices, but the basic idea is that you will be able to speak with a pediatrician 24 hours a day!

For insurance or billing questions:

 You may also stop by and ask to speak to Susie or Kelli at the completion of your visit, or during regular business hours.

Co-payments are required when you sign in. We cannot bill insurance without collecting the proper co-payment. Please Notify us immediately if your insurance plan changes!
Starting September 1, 2004, a $25.00 fee will be assessed whenever a standing appointment is cancelled without at least 24 hour notice.

Appointments are necessary to provide you the best service and to assure that all patients can have adequate time with the doctor.  Walk-ins are the exception, not the rule, but we will do our best to accommodate everyone. 

Our staff works hard to arrange our schedules for optimal patient care and we ask that you understand this when calling for an appointment. Please be detailed in what your child needs... especially if there is more than one issue you wish to address with the doctor at a visit!

  All prescriptions and authorizations for renewals should be requested during normal business hours. If your pharmacy needs authorization for refills, this is now done by fax.  Even if you do not have any refills left, still call the pharmacy and they will fax a refill order to us. (This does not include antibiotics or scheduled drugs such as codeine, Adderall, Concerta)

Some insurances allow for mail in prescriptions (3 months at a time).  If this is an option for you, please indicate the need for a 3 month prescription when you call in, but also remember that it takes 1-2 weeks to get such by mail.  If you need a temporary script to fill until the mail order arrives, you must also let us know that when you call.  Please try to call 3-4 days in advance of needing any prescription for best service!

     We WILL NOT routinely prescribe antibiotics, eye drops, controlled substances or potent medications of any kind without seeing your child first.  This is in the best interest of your child, not something we do to inconvenience you in any way.  Some drugs require a special written prescription, and CANNOT be called in by phone.